This helps potential applicants get the information they need without feeling overwhelmed. 0000001315 00000 n

0000008511 00000 n 0000002421 00000 n 0000004030 00000 n

<< /Length 5 0 R /Filter /FlateDecode >>

x\+RJSrl&IRYHj{w2O dl" .^\ `yi_.Ei:_{{4K;Ye*u^ `^rZw\`RKSo+S+STf?zvZwo}' Gn'?N};0[.uUQbuMU!pY8z\pz?*z~ @>~;@&\ofY+i/e^5u7U%8u`=Z+Go@gb__'[z4hY;Xf/7Yma\5ylCK+kf'`^`9i,&|y}ux{Un ij-;(fM BzKOn4`UbuX+ TI/`c-n2 _",o^(V >J1ue]E&8}L5GLKf/ij!BX;B Z]9@TSVJ}Xl-Ale@RG;TRZ @b3

%PDF-1.2 %

HTn0+H%8m^6B/E$*bQd7N7LfyohY*@F@UT. For more information, see the, For the best experience, please upgrade to a modern, fully supported web browser. Counseling members to determine their financial needs.

0000004312 00000 n

0000001539 00000 n A well-written announcement helps to weed out those who would otherwise waste your time, while also helping the best prospects to see themselves working for you. As a new century picks up steam, our momentum continues to grow along with our strength.

0000009956 00000 n 0000005173 00000 n

,oZ`WzFS_TQZ 5s6zmsC{f$(%i'QXH4hsa$}H/h W@SllJ6S".4+GL|.,dA>.7y=9m\N %`,3*W7ubhbm]U t A. 0000004512 00000 n The situation is further complicated by the glut of mediocre applicants who are still developing their service skills or who just arent cut out for the hard work involved in keeping customers happy. Customer Service Representative - Military Banking -Part-Time salaries in San Antonio, TX, questions & answers about Bank of America, Retail Banking Customer Service Representative salaries in United States, PNC Financial Services Group jobs in Kalamazoo, MI, Customer Service Representative - Video Banking Center "Kalamazoo, MI" salaries in Kalamazoo, MI, questions & answers about PNC Financial Services Group, Banking inbound Customer Service Representative salaries.

0000007880 00000 n 0000006470 00000 n

Is this a face-to-face role or a call center environment?

Thanks to our sound judgment, consistent values and the best employees in the world, the next hundred years look just as bright for SSL as the first.

While writing your posting, keeping the following best practices in mind can help you get the most out of your efforts: Do incorporate bullet lists to organize your content.

0000004491 00000 n

Being honest about the job helps weed out those unprepared or unwilling to do what is needed.

Think of it as similar to the minimum system requirements for installing a software package on your computer; if your computer doesnt meet the conditions, the software wont work. Answer member questions regarding our products and services.

#jobs-form #job span{font-size:14px;}, Back to Search Results Apply Now Refer a Friend, Customer Service, Relationship Management, Champion the one-stop personalbanking services at branches, Deliver quality customer services through counter transactions, Identify existing and prospective customers needs of financial services, including both products and services, Grasp opportunities to cross-sell appropriately, Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team, Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage, Strong in delivering quality services to diverse customer types, Outgoing, proactive and with strong eagerness to learn, Strong communication skills and attention to details, Proficiency in English and Cantonese as well as fluency in Putonghua, Personal Banking and Wealth Management Department.

0000005872 00000 n 0000007207 00000 n

A good customer service representative is worth his or her proverbial weight in gold, making competition for top talent in the field quite stiff. Review customer feedback and pick out the traits customers prefer most before including those traits in your job qualifications section.

Do create a complete picture of the work involved in a position to help prospects assess their abilities to meet the requirements of the role.

0000005893 00000 n You can further improve your results by following these pointers: Dont confuse applicants with unclear submission guidelines. Do include details on salaries and benefits if your companys policies allow. Dont omit whether the opening is full- or part-time or whether its temporary or permanent. Do include information on work locations and how much travel will be required.

Be specific!

Represent the company in telephone customer interactions as the face of a major automotive brand, Respond to inbound calls, including requests for warranty or service information, Assist customers in scheduling or rescheduling service appointments, Take basic information regarding vehicle issues, make and model for transmission to service team, Handle customer callbacks to confirm appointments or follow up on escalated issue resolution as needed, Experienced handling high call volume in a 24 x 7 call center environment, Willing to work flex shifts on weekends or graveyard hours, Available for at least one holiday shift per year, Able to maintain calm in the face of high-pressure customer situations, Capable of bridging communications between customers and service team members.

0000006491 00000 n Youll use your charm, pleasant demeanor and can-do attitude to offer banking the SSL way! 4 0 obj

Use punchy bullet points that launch each sentence into motion. 0000009073 00000 n

0000007228 00000 n

This list may be short, but its vital in boosting applicant quality and cutting down on unnecessary submissions. 0000003009 00000 n

Banking Services Representative -Call Center Remote Full Tim Sr.

0000007859 00000 n

Post it to 20+ job boards in seconds for FREE!

Youll answer the phones with a smile that can be heard on the other end. BHn7/c0+{yh\e{W!Ue Consider this customer service representative job description sample when deciding how to frame your approach to finding top talent. Tip: Enter your city or zip code in the "where" box to show results in your area.

Schenectady Savings & Loan has been a household name in the Mid-Atlantic Region for over a century.

0000001140 00000 n Improve your pre-screening and self-screening criteria by adding core requirements in the qualifications and skills section of your customer service representative job description.

By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. Make sure you cover the exact duties your applicants will handle so they can determine beforehand if theyre qualified.

Heres an example of how to write a short list of customer service representative job specifications: Browse 100s of templates across 40+ industries, Customize your template with your company info & job requirements.

Customer service representatives are the backbone of your business and often the first and only point of contact customers have with your company. Identify your scheduling and call volume needs.

Customer Service Representative - Video Banking Center "Kala Banking inbound Customer Service Representative, California Check Cashing Stores | Community Choice Financial (196), Online Banking Customer Service Representative (Remote Eligible) salaries in Bridgeport, CT, Banking Chat Specialist salaries in Draper, UT, Customer Service Representative III salaries, questions & answers about First Hawaiian Bank, Customer Service Specialist - Digital Banking salaries in Brooklyn, OH, Banking Customer Service Representative salaries in San Antonio, TX, Franklin Savings Bank jobs in Skowhegan, ME, Customer Service Representative salaries in Skowhegan, ME, Banking Services Representative -Call Center Remote Full Time salaries in Remote, Sr.

Dont use vague verbiage or omit less glamorous aspects of a job to try and get more interest. Considering the data that not only helps prospective applicants decide if they can do the job, but also helps them decide if the job fits their needs is important to weeding out those who would be a poor fit.

0000003058 00000 n Liven up the responsibilities section of your customer service representative job description with action verbs. Avoiding frustration in otherwise qualified candidates is also a good way to preserve a pool of talent for future openings. 0000008885 00000 n Schenectady Savings & Loan offers industry-leading benefits that include: Competitive salaries Company-provided healthcare Roth IRA and 401K Paid Time Off Tuition assistance Management development courses.

Focus on the essentials.

0000003259 00000 n

0000005194 00000 n

stream

%PDF-1.3 Communicate with existing team members, and find out from them just what makes them tick.

Indeed ranks Job Ads based on a combination of compensation paid by employers to Indeed and relevance, such as your search terms and other activity on Indeed. Customer Service Representative - Military Banking -Part Retail Banking Customer Service Representative.

Read our, Associate Customer Success Representative Everyday Banking.

We take pride in our role as a financial bulwark that has helped people and businesses in New York and beyond achieve their dreams. Do accurately represent the companys values and business philosophy, so candidates can get a feeling for whether they would be good fits.

While search-engine optimization is undeniably important, you dont want to stuff your description with keywords and leave it unreadable. 2022, Bold Limited.

0000001931 00000 n

0000001024 00000 n

Along the way, youll help our customers manage their accounts, make deposits, send money to friends and family, and more.

CSRs cover a wide range of duties. Is the role centered around order entry or more focused on service management?

%

You will greet all clients with a smiling face and an attitude that declares your eagerness to serve.

Applicants who dont meet your conditions wont perform well, and you cant recover the time you wasted screening their applications.

0000004381 00000 n trailer << /Size 40 /Info 4 0 R /Root 7 0 R /Prev 10616 /ID[] >> startxref 0 %%EOF 7 0 obj << /Type /Catalog /Pages 5 0 R /OpenAction [ 8 0 R /XYZ null null null ] /PageMode /UseNone >> endobj 38 0 obj << /S 46 /Filter /FlateDecode /Length 39 0 R >> stream

All rights reserved, Greet all guests as they enter your assigned branch, Open and close saving and checking accounts for customers, Process wire transfers and issue certified checks, Collect and safeguard sensitive financial data, Identify opportunities to promote banking products and refer clients to appropriate managers, Overcome objections and resistance in a positive, non-salesy manner, Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution, Assist customers with inquiries and issues over the phone, Complete telephone banking transactions with clients, Provide accurate information about the bank and our products and services, Maintain positive ratings based on customer feedback, Meet and/or exceed performance evaluation metrics, Obtain and maintain all federal, state and local licenses and certifications, Comply with all applicable laws and regulations, Bachelors Degree in business or related field preferred, Six months of experience as a bank teller, or one to two years of customer service experience with at least six months of cash-handling experience, Self-starter and fast learner who can adapt to an ever-changing environment, Ability to defuse difficult situations under pressure, Excellent, professional interpersonal, oral and written communication skills, Multitasker with ability to juggle multiple, competing priorities in a fast-paced workplace, Verifiable touch-typing speed of 45 WPM or greater, Licensed and certified in compliance with applicable laws, or eligible to secure required licensing and certification within 90 days of employment. Dont go overboard with the keywords. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers.

0000008490 00000 n

Do you expect the candidate to know specific products for a certain industry? AWWlou?-R)YHmYQn $P511xUKGwL66{nA0fUUu.MtZ;86]vUOy!L

0000002607 00000 n

#social-media{margin-top:10px;} 0000001752 00000 n 6 0 obj << /Linearized 1 /O 8 /H [ 1140 195 ] /L 10862 /E 10184 /N 2 /T 10625 >> endobj xref 6 34 0000000016 00000 n

Customer Service Specialist - Digital Banking, Customer Service Representative Banking or Finance.

Hb```f``)a`e```c@ C0 bQ.3LW5/g{"b cX[_o R` < endstream endobj 39 0 obj 91 endobj 8 0 obj << /Type /Page /Parent 5 0 R /Resources 9 0 R /Contents [ 17 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R ] /MediaBox [ 0 0 595 842 ] /CropBox [ 0 0 595 842 ] /Rotate 0 >> endobj 9 0 obj << /ProcSet [ /PDF /Text /ImageC /ImageI ] /Font << /F2 20 0 R /TT2 13 0 R /TT4 11 0 R >> /XObject << /Im1 36 0 R >> /ExtGState << /GS1 37 0 R >> /ColorSpace << /Cs5 15 0 R /Cs9 14 0 R >> >> endobj 10 0 obj << /Type /FontDescriptor /Ascent 905 /CapHeight 0 /Descent -211 /Flags 32 /FontBBox [ -665 -325 2028 1037 ] /FontName /Arial /ItalicAngle 0 /StemV 0 >> endobj 11 0 obj << /Type /Font /Subtype /TrueType /FirstChar 32 /LastChar 146 /Widths [ 278 0 0 0 0 0 0 0 0 0 0 0 278 0 278 278 0 0 0 0 0 0 0 0 0 0 278 0 0 0 0 0 0 667 0 722 0 0 611 0 722 278 0 0 0 833 0 778 667 0 722 667 611 722 667 0 0 0 0 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 0 500 222 833 556 556 556 556 333 500 278 556 500 722 500 500 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 222 ] /Encoding /WinAnsiEncoding /BaseFont /Arial /FontDescriptor 10 0 R >> endobj 12 0 obj << /Type /FontDescriptor /Ascent 905 /CapHeight 0 /Descent -211 /Flags 32 /FontBBox [ -628 -376 2034 1048 ] /FontName /Arial,Bold /ItalicAngle 0 /StemV 133 >> endobj 13 0 obj << /Type /Font /Subtype /TrueType /FirstChar 32 /LastChar 118 /Widths [ 278 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 333 0 0 0 0 0 0 722 0 722 722 0 0 0 0 0 0 0 0 0 0 778 667 0 722 667 0 0 0 0 0 0 0 0 0 0 0 0 0 0 611 556 0 556 333 0 611 278 0 0 278 889 611 611 611 0 389 556 333 611 556 ] /Encoding /WinAnsiEncoding /BaseFont /Arial,Bold /FontDescriptor 12 0 R >> endobj 14 0 obj [ /Indexed 15 0 R 255 35 0 R ] endobj 15 0 obj [ /CalRGB << /WhitePoint [ 0.9505 1 1.089 ] /Gamma [ 2.22221 2.22221 2.22221 ] /Matrix [ 0.4124 0.2126 0.0193 0.3576 0.71519 0.1192 0.1805 0.0722 0.9505 ] >> ] endobj 16 0 obj 693 endobj 17 0 obj << /Filter /FlateDecode /Length 16 0 R >> stream Building a strong customer service team means hiring the brightest talent, but finding that talent is hard if youre falling back on a lackluster responsibilities section in your customer service representative job description. 0000001335 00000 n In this role, education might not be a critical factor; you may prioritize experience and a positive attitude. 0000003238 00000 n

Take these sample customer service representative job responsibilities that focus on a call center service representative acting as an appointment setter for an auto repair service center: No customer service representative job description is complete without a list of job qualifications and skills. Meeting established goals for all performance metrics, including call quality,, Providing technical support for Keys online products and, EXPERIENCE: * A minimum of one (1) year of credit union or call center.

When our customers require assistance, youll make sure they get whatever they need to feel secure with Schenectady Savings & Loan.

Separating the wheat from the chaff begins with the words you choose when drafting a job description.